Shipping policy

Being a small business, I appreciate your orders and we will try to ship everything as soon as possible, however if any of the items are Sold Out, it means we are in process of crafting your item(s), it may take between 1 - 3 weeks for the shipping once confirmed and order is placed.

WHAT ARE THE SHIPPING TIMELINES?

All items in my shop are available single piece and can be made more if ordered. It takes 1-3 business days for the items that are available. Please consider below timelines specially for larger orders or if jewelry are to be made specially for the orders or any back orders.



  • United States: 15-30 business days
  • Europe: -12-25 business days
  • Australia: 2-4 weeks
  • Canada: 3-10 weeks
  • North America: 2-5 weeks

WHEN WILL MY BACKORDER ITEM GET SHIPPED?

As soon as I finish crafting your order and generate shipping label, you will get an email letting you know your item was shipped.

HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?

As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your USPS tracking number. Click on the tracking number and you can access to-the-minute location information. Below are some of the terms that you might be familiar with:

  • "Pre-Shipment Info Sent to USPS, USPS Awaiting Item": USPS has received the electronic transmission of the manifest shipment information from the sender.
  • "Arrival at Unit": The item has arrived at the local Post Office and is scheduled for delivery. Usually, if the item arrives before 9:30 am, it will be delivered that day; if it's received after 9:30 am, it will be delivered on the next business day.
  • "Arrived at USPS Facility or Departed USPS Facility": The item was sorted in the processing facility indicated by the city, state and ZIP Code.
  • "Customs Clearance": Your parcel has cleared US Customs and will be given to USPS for final delivery
  • "Received by U.S. Postal Service from U.S. Customs": USPS has received your parcel from US Customs
  • "In Transit to Next Facility": Your package is moving within the USPS network and is on track to be delivered by the expected delivery date.
  • "Out for Delivery": Your package has left the delivery office with a carrier, and delivery is intended on that day. Check your USPS tracking page for an estimated delivery time.
  • "Delivered": Your parcel has been delivered and a delivery scan recorded the time and date of delivery.

WHAT DO I DO IF I DO NOT SEE ANY ACTIVITY?

If there is no activity for more than 3 days and it is not a special order or back order item, we can help. Please do not hesitate to contact us via messenger. If your package has been damaged or lost by USPS it takes up to 8-10 business before we can re-ship your order or give you full credit.

I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?

If you receive an order confirmation email and notice a mistake with the order, please eMail quisejewels@gmail.com or contact us via Messenger. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).