Frequently Asked Questions (FAQs)
Please click on plus sign to expand the topic you may have questions on. If these questions does not provide answers you are looking for, Please feel free to contact us via Contact Us page. We will be able to get back to you within 24 hrs.
WHAT ARE THE SHIPPING TIMELINES?
All items in my shop are available as a single piece and can be made more if ordered. It takes 1-3 business days for the items that are available. Please consider the below timelines, especially for larger orders or if the jewelry is to be made specially for the orders or any back orders.
United States: 15-30 business days
Europe: -12-25 business days
Australia: 2-4 weeks
Canada: 3-10 weeks
North America: 2-5 weeks
WHEN WILL MY BACKORDER ITEM GET SHIPPED?
As soon as I finish crafting your order and generate a shipping label, you will get an email letting you know your item was shipped.
HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your USPS tracking number. Click on the tracking number and you can access to-the-minute location information. Below are some of the terms that you might be familiar with:
"Pre-Shipment Info Sent to USPS, USPS Awaiting Item": USPS has received the electronic transmission of the manifest shipment information from the sender.
"Arrival at Unit": The item has arrived at the local Post Office and is scheduled for delivery. Usually, if the item arrives before 9:30 am, it will be delivered that day; if it's received after 9:30 am, it will be delivered on the next business day.
"Arrived at USPS Facility or Departed USPS Facility": The item was sorted in the processing facility indicated by the city, state and ZIP Code.
"Customs Clearance": Your parcel has cleared US Customs and will be given to USPS for final delivery
"Received by U.S. Postal Service from U.S. Customs": USPS has received your parcel from US Customs
"In Transit to Next Facility": Your package is moving within the USPS network and is on track to be delivered by the expected delivery date.
"Out for Delivery": Your package has left the delivery office with a carrier, and delivery is intended on that day. Check your USPS tracking page for an estimated delivery time.
"Delivered": Your parcel has been delivered and a delivery scan recorded the time and date of delivery.
WHAT DO I DO IF I DO NOT SEE ANY ACTIVITY?
If there is no activity for more than 3 days and it is not a special order or back order item, we can help. Please do not hesitate to contact us via messenger. If your package has been damaged or lost by USPS it takes up to 8-10 business before we can re-ship your order or give you full credit.
I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
If you receive an order confirmation email and notice a mistake with the order, please email firstname.lastname@example.org or contact us via Messenger. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).
WHAT IS THE TIMELINE IF I HAVE TO RETURN MY ORDER?
I will guarantee a positive shopping experience here at QusieJewels. If there is any issue, I am more than happy to help you with full refunds and product exchanges. Please contact me within 5 days after the shipment arrival for a refund or a size exchange. Please make sure you return the item within 7 days of the delivery date.
WHAT DO I DO TO RETURN MY ORDER?
Oh, this is so sad that you are not satisfied with the order. Please contact us via messenger or email so we can make arrangements to process the returns.
CAN I RETURN OR EXCHANGE FINAL SALE MERCHANDISE?
Final sale merchandise can’t be returned or exchanged, so purchase with care.
Please contact us immediately if you receive your item damaged.
DO YOU MAKE CUSTOM ORDERS?
Yes, if you like any of our product but would like to change the color combinations or changes such as hook vs. ear post, we can do that for you. You can request details for your custom order from Customize my Order form. Please go to Custom Order for any query.
HOW LONG DOES IT TAKE FOR CUSTOM ORDERS?
Please keep in mind, if colors changes / design changes it will be 2 - 4 weeks before you receive your item.
If it just a change between Hook vs. Ear post, Lobster clasp vs hook clasps it can be done quick and may delay the shipment for 1 or 2 days, depending on orders we receive.
If you have any designs in mind that we do not carry, we can certainly discuss and try to make it happen for you. Usually done within 2 - 4 weeks, but again, it all depends upon how complicated the design work is going to be. So it may take longer than anticipated.
DO YOU SELL WEDDING RINGS?
Sorry, we do not sell Wedding Rings. We make beaded jewelry and metal work is not our forte. May be in a long run we can thing but not at this time.
I DO NOT SEE ANKLETS, DO YOU MAKE THEM?
Sorry, we have never thought of adding Anklets to our collections, however, as we say we customize, We can attempt to make it happen if we get orders, but that are not readily available products hence we may need further details. Please go to Custom Order for any query.
WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER?
Your information stays privately with us. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.
I RECEIVED AN EMAIL STATING THAT MY ITEM IS ON BACKORDER, WHAT DOES THIS MEAN?
I am one person company and all my work are handcrafted by myself. I try very hard to keep up with all my orders. But sometimes it's very difficult to keep up information on our site. If your items are on backorder it means that I need to craft it for you and it may take 2-4 weeks to receive your item. Of course, this amount of time will vary. You have several options:
You can keep your item on backorder and wait till your item is available again.
You can choose another item instead of the one you purchased. If there is a price difference, you will either be credited or charged.
You can simply cancel that particular item if you don’t want to wait for it or change the order.
WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?
Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please contact our customer service team via Messenger or eMail email@example.com. Don't forget to add us in your safe Email List.
PAYMENTS & CHARGES
WHY AM I RECEIVING DOUBLE CHARGES ON MY CREDIT CREDIT/BANKING CARDS?
Unsettling, isn’t it? Blame the banks. This always happens when your purchase is pending. Wait until the order clears with your bank and you’ll see you’ve only been charged once.
HOW CAN I PAY?
We offer you 3 payment methods:
Pay with PayPal – secure payment via PayPal account or with card.
Pay by credit / debit card – pay with highest security on bank site.
Pay with Venmo OR Zelle
HOW MUCH IS THE SHIPPING / POSTAGE CHARGE?
The ordered goods are shipped by post. The shipping cost depends on the value of your order. Shipping on purchases over $29.99 is FREE within US. For orders below 29.99, the shipping cost is $3.95 - $5.00 within US. We use USPS for Postage, Please visit USPS site below for any other Shipping charge calculation. https://postcalc.usps.com
HOW CAN I GET A COUPON?
Sign up for our email newsletter, the QuiseClub, and keep updated on special sales only available through our newsletter. Every time we have a new sale you will receive an email newsletter with a new coupon code. As a special bonus, when you first sign up for our newsletter you are automatically sent your first sent your first coupon code! Multiple promos and/or coupons cannot be combined.
WHERE DO I ENTER A COUPON CODE?
When you are ready to complete your order, go to the checkout page and you will see a box to add coupon code and click on apply coupon button.
WHAT IF I FORGOT TO USE COUPON CODE?
Please contact us via eMail firstname.lastname@example.org or Messenger with your order number and we will apply the coupon discount for you and refund it from your payment
EVERY TIME I PUT A SECOND ITEM IN MY SHOPPING CART, THE FIRST ITEM DISAPPEARS?
Oops, that’s a weird one! It has to do with the particular web browser you are using. Try switching browsers / Clear Cache. If it did not help, please eMail us email@example.com or contact us via Messenger and we will gladly take your order over the phone or eMail.
DO YOU HAVE AN ACTUAL STORE I CAN COME VISIT?
Nope, no bricks & mortar for us. But although we only exist online, there are still tons of ways to stay in touch with us. We sometimes put our stalls on street festivals. We are crafting our products in Clifton Park, NY (My home). If you happen to be around this area, please do not hesitate to contact us, we can make arrangement for the visit.
DO YOU HAVE A CATALOG?
We don’t, because it wouldn’t work well for us. Since I am a single person crafting my jewelry, I manage to update it in my website, it is too much work for me to keep up. The best way to keep up to date on the newest items is check out our New Arrivals page. And if coming back to our site every few days is more commitment than you’re ready for, try our email newsletter. That will keep you on top of storewide sales, coupons, new arrivals, etc.
DO YOU OFFER NICKEL-FREE JEWELRY?
We get our jewelry supplies from our vendors, I try to get all my supplies in Silver only, but sometimes I get cheated on these items. The majority of our jewelry is nickel-free, but it is not guaranteed unless stated explicitly in the item description. However, if you explicitly mention that you are looking for 925 Silver, it can help us mail you the appropriate item.
SOLD-OUT PRODUCT - WHEN WILL IT BE AVAILABLE IN STOCK AGAIN?
We typically hide any items that are completely sold out. Since we make our jewelry one at a time and is not a bulk production, there is no guarantee that we will be able to get the same materials to make the next time, hence we do not want to deceive our customers that it will be available in the near future. On the other hand, we also take back orders if in case we do not have the product in hand only if we have the material to make it again.